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Customer Service Representative

We’re Hiring!!  Full and Part time positions available!! 

HOURS:  12 PM - 9PM  Mon-Fri

International Medical Group, headquartered in Indianapolis, is seeking multiple ambitious and energetic Customer Service Representatives to join an elite team focused on providing assistance to our growing number of international clients.

The Customer Service Representative is responsible for providing excellent service and support to our clients. You will answer incoming phone calls, email and live chat conversations with insurance providers, medical staff and customers, all while ensuring an excellent level of customer service and productivity. You will be the front line for IMG and our growing number of international clients, and as such, must present yourself well on the phones and through email. Lastly you must have the ability to stay calm under pressure and have the desire to work in a fast paced environment.


  • Answer and address incoming phone calls, emails and live chat initiations from insurance providers, medical professionals and customers
  • Patience and empathy towards our customers whos primary language is not English.
  • Appropriately analyze and address caller needs to ensure total service satisfaction
  • Document call outcomes in customer relationship management tool
  • Assist in special projects or assignments as designated by Supervisors, on an as needed basis.
  • Comfortable with technology navigating through multiple tabs and typing while answering calls


  • Bachelor’s Degree or equivalent experience
  • 1+ year of customer service experience; i.e. analyzing and solving producer and customer issues
  • Basic level of proficiency in Microsoft Office Suite software
  • Great Customer Service ability
  • Multi-Lingual would be a plus


  • On site fitness center
  • Casual dress
  • 401k
  • Comprehensive benefits including Medical/Dental/Vision insurance, Vacation, PTO and more

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day,vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves Global Peace of Mind®

Come help IMG work. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.


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