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Sales Service Center Representative

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International Medical Group, headquartered in Indianapolis, is seeking an ambitious and energetic Sales Service Center Representative  to join an elite International Sales department focused on aggressive market growth.

Job Summary

Sales Service Center Representatives are responsible for answering incoming phone calls,  emails and live chat conversations from producers, and prospective as well as existing customers. They are also responsible for marketing and selling the portfolio of products by way of phone transactions- offering a high level of customer service and productivity.   As a frontline representative for the company, the Sales Service Center focuses on consumer retention and completes follow up on outstanding pending application requirements.

Duties and Responsibilities

  • Answer and address incoming phone calls and live chat initiations from producers and customers
  • Market/transact sales via phone in order to secure coverage for prospective clients
  • Appropriately analyze and address caller needs to ensure total service satisfaction
  • Document call outcomes in customer relationship management tool
  • Correct and update producer and customer information in customer relationship management tool
  • Make outbound phone contacts to producers on an as needed basis
  • Assist in special projects or assignments as designated by Supervisors, on an as needed basis
  • Participates in planning and implementation of sales and service strategies in conjunction with management and other staff

Knowledge Skills Abilities

  • Bachelor’s Degree preferred, but not required
  • 1+ year of customer service experience; i.e. analyzing and solving producer and customer issues in a call center environment
  • Basic level of proficiency in Microsoft Office Suite software
  • Multi-lingual capabilities, preferred, with an emphasis on Spanish, French or Mandarin

Preferred Skills

  • Enjoy working with people
  • Ability to stay calm under pressure
  • Ability to work in fast-paced environment


  • Strong benefits package including Medical/Dental/Vision insurance
  • 401k Plan
  • On site fitness center
  • Casual dress environment
  • Tuition reimbursement after one year of employment

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day,vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.



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