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Customer Service Representative

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International Medical Group, headquartered in Indianapolis, is seeking a professional and motivated Customer Service Representative to join our team in providing world class insurance services.

Job Summary

The Customer Service Representative is responsible for providing excellent service and support to our clients.  You will answer incoming phone calls, email, and live chat conversations with insurance providers, medical staff, and customers, all while ensuring an excellent level of customer service and productivity.  You will be the front line for IMG and our growing number of international clients, and as such must present yourself well on the phones and through email.  Lastly you must have the ability to stay calm under pressure and the desire to work in a fast-paced environment.

Duties and Responsibilities

  • Answer and address incoming phone calls, emails, and live chat initiations from insurance providers, medical professionals, and customers in a professional and courteous manner
  • Provide high levels of customer satisfaction – displaying patience and empathy towards customers who represent a variety of cultures worldwide
  • Provide total service satisfaction by engaging with callers and appropriately analyzing and addressing caller needs – interacting with multiple departments in the company to ensure high levels of service and support are provided
  • Document call outcomes in customer relationship management tool
  • Assist in special projects or tasks as assigned by supervisors as needed
  • Comfortable with multi-tasking and technology – navigating through multiple tabs and typing while answering calls
  • Ability to excel in a 6-8-week training course

Qualifications

  • Bachelor’s degree or the equivalent of 1+ years of experience in a customer service role analyzing and solving producer and customer issues, preferably in a call center environment
  • Basic level of proficiency in Microsoft Office Suite software
  • Excellent interpersonal, written, and oral communication skills
  • Enjoy working with people
  • Self-motivated with proven ability to maintain positive attitude while working in a fast-paced environment
  • Bi-lingual capabilities with an emphasis on Spanish or Mandarin a plus, but not required

Preferred Skills

  • Personality characteristics like patience, poise and tact. 
  • Self-presentation skills
  • Attention to detail
  • Strong analytical and problem-solving skills

Perks

  • Comprehensive benefits package including Medical/RX/Dental/Vision insurance
  • 401k Plan with company match
  • On site fitness center
  • Casual dress environment
  • Tuition reimbursement plan

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.

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