Policy Administrator

Cardiff, Cardiff, United Kingdom

Temporary

Health Claims

Entry Level

Health Policy Administrator (Maternity Cover)

Location: Cardiff (Hybrid – 2 days per week in the office)
Contract: Maternity Cover
Salary: £24,800 – £25,200 per annum
Hours: Monday to Friday, between 08:30 and 17:30

About the Role

We’re looking for a Health Policy Administrator to join our Operations team on a maternity cover contract. This is a varied and rewarding role, supporting our International Private Medical Insurance (IPMI), Underwriting, Sales, Finance, and Claims teams with high‑quality administrative and customer service support.

You’ll play a key part in managing the day‑to‑day administration of IPMI policies, working closely with colleagues, brokers, sales partners, and our growing international member base. Often the first point of contact, you’ll help ensure our customers receive a professional, efficient, and positive experience at every stage of their policy lifecycle.

This role is ideal for someone who thrives in a fast‑paced environment, enjoys working with detail, and takes pride in delivering excellent customer service.

What You’ll Be Doing

Provide end‑to‑end administrative support across the full policy lifecycle, including quotations, new business, renewals, amendments, fulfilment, and cancellations
Manage and respond to policy‑related enquiries via phone, email, live chat, WhatsApp, and web chat in a professional and timely manner
Action all incoming policy administration emails within agreed service levels, ensuring accuracy and compliance with internal systems and standards
Issue policy documentation accurately and promptly
Support the Finance team by processing premium payments and securely taking credit card details where required
Assist the Claims team with policy‑related queries
Maintain accurate records and ensure all work aligns with company procedures and service expectations
Escalate complex queries or workload challenges appropriately
Collaborate with colleagues across the business to support operational goals

About You

Essential Skills & Experience

Strong administrative or customer service experience
Confident using Microsoft Office 365 (Outlook, Word, Excel)
Excellent written and verbal communication skills
High levels of accuracy and attention to detail
Ability to manage multiple tasks, prioritise effectively, and work calmly under pressure

Desirable

Experience within private medical insurance, underwriting, or policy administration
Familiarity with customer‑facing roles involving phones and digital communication channels

Personal Attributes

Professional, approachable, and customer‑focused
Well‑organised with strong time management skills
Proactive, adaptable, and solution‑oriented
Comfortable working independently and as part of a supportive team

What We Offer

Hybrid working with 2 days per week in our Cardiff office
Structured training and ongoing support
Opportunity to gain experience within international private medical insurance
A collaborative and professional working environment

If you’re looking for a varied administrative role where customer service and accuracy really matter, we’d love to hear from you.

Apply today to join us as a Health Policy Administrator.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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