Senior Business Analyst

Redhill, Surrey, United Kingdom

Full Time

Operations Solutions

Experienced

Senior Business Analyst

Salary: £45,000 – £52,000 + 2% annual performance-based bonus
Contract: Permanent
Working Pattern: Monday to Friday
Location: Hybrid – Cardiff or Redhill office

About the Role

We are seeking an experienced Senior Business Analyst to join our team in a dynamic, fast-paced Agile environment. This role is key in reviewing, analysing, and evaluating business systems, processes, and client needs to support the delivery of strategic business objectives.

You will work closely with stakeholders across the organisation, acting as a bridge between business and technical teams, while driving requirements, improving processes, and contributing to successful project delivery. This role also offers the opportunity to mentor and guide junior Business Analysts and take a leadership role across complex initiatives.

Key Responsibilities

Lead and manage business analysis activities across assigned projects
Collaborate with stakeholders to elicit requirements and propose effective solutions
Act as a liaison between business units, technical teams, and third-party vendors
Produce and maintain high-quality documentation including requirements, use cases, and process flows
Support systems mapping and integrations
Contribute to the implementation of new technologies aligned with business goals
Evaluate software solutions and enhancement requests for feasibility
Coordinate with development and QA teams to ensure requirements are met during testing
Deliver system demos and support the creation of training materials
Contribute to BA standards, policies, and best practices
Mentor and coach junior Business Analysts
Support BA practice development and communications
Provide regular updates on project progress and workload status

Skills & Experience Required

Degree in IT, Computer Science, or equivalent experience
Minimum of 5+ years’ experience as a Business Analyst
Strong experience in requirements elicitation, documentation, and management
Proven experience working within Agile delivery environments
Solid understanding of SDLC and system design principles
Experience using SQL for data analysis and reporting
Background in insurance claims systems, particularly international assistance and travel claims
Strong analytical skills with the ability to improve workflows and system integrity
Demonstrated experience leading or mentoring other Business Analysts
Ability to independently manage smaller initiatives and enhancements
Experience triaging and coordinating production issues
Strong stakeholder management and communication skills
Excellent documentation skills (including tools such as Visio and MS Office)
Highly organised, proactive, and able to work both independently and collaboratively
Comfortable working in a fast-paced, multi-project environment

Competencies

Technical and professional expertise
Strong stakeholder engagement and communication skills
Commitment to continuous improvement
Effective planning and organisational ability
Positive and solution-focused mindset

Desirable

Business Analysis certification (e.g., BCS, CBAP)

What We Offer

Competitive salary with annual performance-based bonus
Hybrid working (Cardiff or Redhill office)
Bupa dental cover
Health Shield cash plan (optical and everyday healthcare)
Comprehensive travel insurance
Royal London pension scheme
Death in service benefit
Paid volunteer days
Birthday off and Christmas Eve off
22 days holiday + bank holidays (increasing to 30 days with service)

Apply Now

If you’re a proactive and experienced Business Analyst looking to take the next step into a senior, impactful role, we’d love to hear from you.

Apply today and take the next step in your career.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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We are Hiring!

Senior Business Analyst

Senior Business Analyst

About the Role

Key Responsibilities

Skills & Experience Required

Competencies

Desirable

What We Offer

Apply Now

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