Administrator

Remote

Full Time

Global Travel Services

Entry Level

Policy Services Administrator

Fully Remote / Hybrid | 37.5 hours per week
Monday to Friday
Shifts between 13:00 – 23:00 (UK time)
Salary: £24,800 – £25,500

Are you passionate about delivering exceptional customer service and looking to build a career in international healthcare and insurance? We’re looking for a Policy Services Administrator to join our growing and supportive team.

This is a fantastic opportunity to work in a collaborative, remote-first environment where your development and progression are truly valued.

The Role

As a Policy Services Administrator, you’ll play a key role in delivering outstanding service to our members by supporting them with policy queries, amendments, and requests.

You’ll become an expert in our products, ensuring all changes are handled efficiently and accurately while keeping customers informed every step of the way.

Key Responsibilities

Manage policy amendments from request through to completion
Handle inbound customer calls, emails, and other communications
Process payments securely over the phone
Maintain accurate records in internal systems
Work to agreed service levels and minimise abandoned calls
Support shared mailboxes, responding within 2 business days
Collaborate with Policy Services and Claims teams
Assist with group enrolment changes and reporting (full training provided)
Contribute to wider administrative tasks and team projects

What We’re Looking For

Essential Skills

Strong customer service skills (phone and written)
Excellent attention to detail
Ability to prioritise workload and work independently
Confident communication skills
Proficiency in Microsoft Office
Adaptable, team-focused mindset

Desirable

Previous call centre experience
Previous administration experience

What We Offer

Fully remote working (with hybrid options available)
Structured training and ongoing development
A collaborative, inclusive, and supportive team environment
The opportunity to build a career within international healthcare and insurance
Bupa dental cover
Health Shield cash plan (optical, everyday healthcare and more)
Comprehensive travel insurance
Royal London pension scheme
Death in service benefit
Paid volunteer days
22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)
Your birthday off

Apply Now

If you’re looking for a role where you can make a real impact while developing your career in a global organisation, we’d love to hear from you.

Apply now and become part of something global.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

By submitting my application, I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.

You acknowledge that you have read and agree to the applicant instructions and attestation of this application.*

Have you ever been employed or are currently employed by International Medical Group (IMG) or any of its subsidiaries (ALC Health, Global Response)? If yes, please provide your dates of employment with IMG. If no, please respond with N/A.*

If referred by an employee of IMG, please provide the name of the employee that referred you.

Do you have disability which requires any adjustments to enable you to complete the recruiting process? If yes, please explain. If no, please respond with N/A.*

Do you recognise yourself as a member of the British Armed Forces Community? If yes please provide what the nature of your affiliation is.*

What is your earliest start date?*

Do you hold the right to work in the United Kingdom?*

Please select your county of residence:*

Can you work between the hours of 13:00 to 23:00.*

How did you learn about this position?*

What are your salary expectations for your next position?*

Human Check*

Submit Application

We are Hiring!