Account Manager

Indianapolis, IN

Full Time

Sales

Experienced

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.

SUMMARY
The Account Manager is responsible for managing and supporting assigned client accounts while ensuring a high level of service delivery, retention, and satisfaction. This role focuses on building and maintaining strong client relationships, understanding client needs, and coordinating internally to deliver solutions that contribute to revenue growth. The Account Manager works collaboratively across departments, provides guidance to team members when appropriate, and may support sales initiatives to expand business opportunities within their portfolio.

JOB DETAILS

Corporate office is in Indianapolis, IN.
Remote schedules available
Relocation Expenses Reimbursed: No
Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position

PERKS

Comprehensive benefits package including Medical/RX/Dental/Vision insurance
401k Plan with company match
Paid Time Off and Company Paid Holidays
Free employee parking
Casual dress environment
Tuition reimbursement plan

DUTIES AND RESPONSIBILITIES

The Account Manager is responsible for managing day‑to‑day client relationships and supporting account growth and retention. Responsibilities include:

Develops and maintains positive relationships with assigned clients to support retention and satisfaction
Ensures organizational services consistently meet client expectations
Supports the retention and renewal process for existing client accounts
Manages a portfolio of client accounts, including moderately complex accounts as assigned
Applies strong working knowledge of IMG concepts, practices, and procedures
Use available company resources, sound judgment, and experience to meet account goals
May provide guidance or support to junior team members
Reports to a manager or department leader
Analyzes client needs and suggests adjustments to products or services to improve outcomes
Assists with client reporting and contributes to stewardship and renewal meetings
Supports sales activities and may assist in identifying or developing new business opportunities
Occasional domestic or international travel may be required

QUALIFICATIONS

Minimum of 2–3 years’ experience in customer service, sales, or account management
Proficiency in Microsoft Office products
Strong organizational, documentation, and follow‑up skills
Solid analytical and problem‑solving abilities
Strong verbal, written, and interpersonal communication skills
Ability to work independently and manage multiple priorities

PREFERRED SKILLS

Associate degree in Business or related field preferred, but not required
IMG experience preferred
Bilingual skills (verbal and written) a plus

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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Account Manager

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