Travel Claims Team Leader

Remote

Full Time

Travel Claims

Experienced

Travel Claims Team Leader

Location: UK – Remote or Hybrid
Hours: 37.5 hours per week | Monday to Friday
Salary: £28,000 – £33,000 (depending on experience)
Bonus: 5% annual performance-based bonus

About IMG

Here at IMG, we’re proud to be one of the world’s leading International Medical Insurance providers, supporting individuals and organisations across the globe. Every second of every day, our customers rely on us for Global Peace of Mind®—whether travelling, living, or working abroad.

Due to continued growth, we’re excited to announce a new opportunity for a Travel Claims Team Leader to join our expanding Travel Claims Team.

The Role

As a Travel Claims Team Leader, you’ll oversee and develop a team of remote and office‑based Travel Claims Handlers, working closely with our 24‑hour Emergency Assistance teams. You’ll be responsible for ensuring the efficient assessment and processing of reimbursement claims, maintaining high service standards, and driving both team performance and customer satisfaction.

This role combines hands‑on leadership, technical claims expertise, and the opportunity to play a pivotal role in improving processes and outcomes across the department.

What You’ll Be Doing

A typical day will include:

Leading and developing a team of Travel Claims Handlers to consistently deliver a high‑quality claims service
Monitoring individual and team performance, identifying training needs, and providing coaching and guidance
Managing escalated claims and resolving issues promptly and professionally
Handling all legal expenses, personal liability, and personal accident claims from first notification through to completion
Reviewing declined and high‑value claims to ensure coverage accuracy and clear communication
Managing workloads and resources to ensure KPIs, SLAs, and service standards are met
Conducting regular 1‑to‑1s, appraisals, probation reviews, and performance management discussions
Using management information to improve turnaround times and identify opportunities for process improvement
Escalating unresolved queries and ensuring departmental quality objectives are maintained
Promoting strong collaboration and communication across the wider business

What We’re Looking For

Essential:

1–2 years’ experience in a similar leadership or supervisory role
Strong people‑management skills with the ability to motivate and inspire
Excellent customer service and communication skills (written and verbal)
High attention to detail and the ability to follow complex instructions
A proactive, self‑motivated mindset with a strong work ethic

Desirable:

Previous experience in travel insurance
Experience working in an insurance or compliance‑driven environment
Ability to develop, implement, and assess performance metrics

What We Offer

In return, you’ll enjoy a supportive and rewarding environment where development and recognition are part of our culture:

Remote or hybrid working options
Competitive salary of £28,000 – £33,000
5% annual performance‑based bonus
Strong internal promotion culture
A diverse and inclusive workforce
22 days annual leave + 9 bank holidays (increasing to 30 days, pro rata)
Birthday day off 🎂
Bupa Dental Insurance
Healthshield Cash Plan
Two paid volunteer days per year
Employee of the Month / Year awards
Surprise rewards for over‑achievers (yes — including Beyoncé tickets!)
Summer & Christmas parties

Ready to Take the Next Step?

This is a fantastic opportunity to advance your career within the insurance industry, working alongside experienced, innovative professionals in a company that is passionate about helping people realise their potential.

Whether you’re looking to progress, refresh, or elevate your career, IMG is the place to do it.

Apply now and become part of something global.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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We are Hiring!

Travel Claims Team Leader

Travel Claims Team Leader

About IMG

The Role

What You’ll Be Doing

What We’re Looking For

What We Offer

Ready to Take the Next Step?

Apply for this position