Precertification Intake Administrator

Remote

Full Time

Customer Service

Mid Level

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®
We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. We are now accepting applications to fill our next training class.

JOB DETAILS

Location: Indianapolis, IN. Remote scheduling options available
Day shift Available with Mon-Fri schedules
Some holidays may be required. (Thanksgiving, Christmas, New Year's Day are all paid time off)
Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

JOB SUMMARY

The Precertification Intake Administrator is responsible for delivering exceptional customer service and support to our clients, providers, and members. You will handle incoming phone calls from facility providers and members, ensuring a high level of customer service and productivity. Types of inquiries include asking medical service type, requesting medical records, working inbound emails and faxes. As the front line for IMG and our expanding international clientele, you must present yourself professionally on the phone and through email. Additionally, you must remain calm under pressure and thrive in a fast-paced environment.

PERKS

Monthly performance bonus (*must meet department standards and qualifications)
Comprehensive Benefits package including Medical / RX / Dental/Vision Insurance
401k Plan with company match
Paid Parental Leave
Tuition Reimbursement
Paid Time Off
Casual Dress Environment

DUTIES AND RESPONSIBILITIES

Answer and address a high volume of inbound communication (phone, email, fax, etc.) in a professional and courteous manner while maintaining performance metrics, quality standards, and HIPAA compliance
Proficient in multi-tasking, efficiently navigating multiple tabs while typing during calls.
Provide professional and courteous outbound communication as needed
Work shared email mailbox and providing professional and accurate assistance responses to member and client communications
Document contact outcomes in customer relationship management tool
Assist in special projects or tasks as assigned by supervisors or team leaders as needed
Ability to complete company training course requirements
Availability to work some holidays and weekend days. Job may require flexible scheduling to grow in the company
Interest in undergoing government vetting to work on specialized products

QUALIFICATIONS

At least one year of experience in patient intake or medical office administration
Possess at least one year of experience in a quality, customer service role, demonstrating helpfulness and dedication with professional interpersonal, written, and oral communication skills
Basic level of proficiency in Microsoft Office Suite software
Self-motivated with a proven ability to maintain a positive attitude, manage stress effectively, and demonstrate attention to detail in a fast-paced environment
Global geographical and cultural awareness

PREFERRED SKILLS

Self-presentation skills
Bilingual – Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and/or French) a plus but not required
International insurance experience preferred

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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Precertification Intake Administrator

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